Costa Occidental Vacations & Trips from $1,247

Beautiful beach, clean room, staff very friendly,

Washing machine but no clothes horse! Cleaners were slap dash and didn’t speak the basics! Didn’t understand the word towel! Towels and bedding need to be updated they were tired. Gang of boys creating noise at 4am every morning. On a positive note the apartment was lovely and suitable for me as a wheelchair user. Very good location and the reception staff were lovely and friendly and very helpful. Will book again. Please sort clothes horse / drying rack

On arrival was able to check in even though early, room was upgraded to a garden view which was appreciated. The rooms are clean and well maintained, mostly quiet although someone was thumping around above us, but it wasn't annoying enough to complain. Breakfast was as expected, pleasant with an outdoor eating area, sparkling wine and usual offerings, and it was never overly busy, and they replaced items if you asked, breakfast is also on until 11am which is great. Dìd not use pool but gardens and pool area are nice to relax in, no loud music. Service at the bar/restaurant was sketchy, some excellent staff and others clueless. Service charge is added at end of stay, so pay as you go is my recommendation. Shuttle service to the lovely beach, could do with a few more collection/drop off times, but the walk back is quick if not a bit hilly at the start. The reception team and staff around the hotel, breakfast team and spa team are lovely, Ceila on reception & Sam in the spa in particular. Our first stay here was in 2019, 7 years later, there are some improvements, fire pit relaxation area is nice touch and would be welcome if visiting during the cooler months. Didn't try the buffet restaurant as it wasnt great in 2019 and the reviews this time around show not much improvement. There is a newish restaurant on site which we didn't try as closed for 2 of our 4 days. A couple of decent Portuguese restaurants a five minute walk away. Opposite pine cliffs resort.

Everything. And Kristina Francesca was the best!!

Service was great. They were very response and addressed our concerns. But the property is more 3 stars than 4. We had two small beds together in one room. My wife’s bed was slipping from the end so 20-30 pct was unusable and mattress should be replaced. Bathroom also had duct tape on the ceiling and the shower is barely 2 feet wide. I couldn’t shower without hitting my hand somewhere. Location is great but I wouldn’t stay here again. Would look for an actual 4 star hotel.